Info
Shipping & Processing
- Processing time: 1–3 business days (London).
- UK Tracked 48: £3.50 for orders £0–£39.99.
- UK Tracked 48 Free: £0 for orders £40+.
- UK Tracked 24 (express): £4.95.
- Europe: International Tracked £7.95.
- Rest of World: International Tracked £14.20.
- Delivery aims from dispatch: UK 2–4 business days; Europe 5–7; Rest of World 6–11.
- All orders ship tracked; a tracking link is emailed on dispatch.
Returns, Exchanges & Faults
- All sales are final; jewellery is non-returnable and non-exchangeable.
- Faulty or wrong item: email hello@modrena.co.uk within 7 days with order number, photos and a short description.
- Outcome after assessment: repair, replacement, or refund if repair/replacement is not possible.
One-of-a-Kind
Pieces are one-of-a-kind or very small batch; natural variations in materials and patina are part of the work, not faults.
Materials & Ritual Finish
Earthy materials (wood, stone, glass, brass, shell) with hand-applied ritual finishes; subtle marks and tone shifts are intentional.
Care
Wipe gently after wear; avoid water, perfumes and chemicals; store in a pouch or dry box.
Brass and raw metals may patinate naturally; polish lightly if you prefer a brighter finish.
Packaging & Gifts
Protective packaging suitable for gifting; add a gift note at checkout if desired.
Address & Customs
Please ensure the shipping address is correct at checkout.
International customers are responsible for any import taxes or duties.
Contact
Questions about your order or care? hello@modrena.co.uk